I'll admit I was skeptical when a guy showed up at my door offering to drop off a water cooler and give me two free bottles of water. He said if I liked it I could call in and turn on a monthly service, if not they would come back and retrieve the equipment. The water is fantastic, way better than some of the other water delivery services that we have here in Vegas and I've never had an issue with billing at all. All of my bills have been accurate and on the up and up. I've been with them now for over a year without any billing issues.
At one point I did have a bottle start leaking on me. That can happen with any delivery service and can't really be prevented. I thought it was the cooler leaking but the guy who answered the phone knew right away that it was the bottle and that it can sometimes look like it's coming from the cooler. He instructed me to put a different bottle on and confirm that the leak had stopped and it did. He then sent a driver out for an unscheduled delivery that same day to replace the leaky bottle because he 'didn't want me to have to wait and then run out of water before my next delivery date'. I didn't get charged for the replacement bottle or for the unscheduled delivery and I am literally the farthest delivery that they have in town.
I've know 2 or 3 of their drivers now and they've all been really nice folks. Very polite. If I forget to put my empty bottles out for them and end up running out there with bottles in hand when they pull up they will always offer to bring the full bottles inside for me instead of letting me carry them in myself and I love their automated reminder calls the day before a scheduled delivery.
Really a top notch company. I'm glad we found them!