| rev:text
| - I am posting this review immediately following a phone call experience so that I don't forget or fabricate details.
While driving back to my in-laws' home following a brief shopping excursion, I saw a billboard advertising a $100 gambling loss guarantee to new members of the Cannery Casino's Players' Club. I wanted to verify the offer, and some details that may apply but weren't stated on the billboard, so I gave the Cannery a call the next day.
The hotel operator answered my call, asked how she could assist me, rudely interrupted me while I explained my question, then transferred my call to the Players' Club desk. I don't care if she's heard this request thousands of times. I don't care if she's having a terrible day, week, month, year or life. None of those things matter to me. NEVER INTERRUPT THE CLIENT, especially when you're the first impression of the place! Minus one star.
The woman who answered the Player's Club desk answered the call with an obviously routine greeting, just fast enough and punctuated with a sigh to imply that she was being put out of her way. Another remarkable first impression! I asked her about the billboard promotion I had seen, and she verified its accuracy. I used the term, "$100 guarantee," to which she sharply corrected, "Noooooooo, it only applies when you lose $100." Then I asked her about some details, whether the loss guarantee applied to table games (she interrupted mid-sentence with, "No, it...," but I kept talking, SINCE I WAS MID-SENTENCE) or just slot play, since the billboard didn't specify whether it applied to all gaming or just slots. She confirmed that the loss guarantee applied to only slot play. Okay, fair enough, I had a feeling it did. Then I asked whether the $100 guarantee was credited to the card immediately, or whether one could receive the $100 back in cash with the casino cashier. This question must have been the equivalent of something distasteful for her, since she loudly sighed and exasperatingly explained that, upon a recorded $100 loss in slot play, the customer will receive a letter in the mail approximately 5 days later and then has two weeks to return to the casino to use $100 credited to the Players' Card in free slot play. I said, "Oh, I see," thanked her for her time, and hung up. Minus AT LEAST one star for this experience.
What a horrible first experience. The operator's job is to first GREET and WELCOME you, then direct your call. The Players' Club is there to ENCOURAGE YOU TO GAMBLE MORE. Both staff members failed miserably. They need to remember that I'M the one with the money; they need me, not the other way around. There are substantially better gaming options all around Las Vegas, and I encourage you to frequent those establishments over this one. If the economy is so bad, then perhaps the Cannery should fire those two employees so that people who desperately want their jobs will perform their duties better and possibly for less pay (if that's even possible).
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)