| rev:text
| - The only reason I give the bus station in Cleveland two stars instead of one is because of Kevin the Security Guard. I arrived at the station around 3:15am, because I missed the Megabus I was scheduled on by 9 minutes in New York. If you want to hear a long, gory tirade with shocking details, I can pm you. For the purposes of this review, however, I'll just touch on a few facts.
One fact is that the customer service skills are severely lacking at the Chester Avenue location. Martin Luther King Jr. once said something to the effect of this: "The greatest sin a man can commit against his fellow man is not to hate him, but to be indifferent to him--that is the essence of inhumanity." The quote is not verbatim, but you get the idea. The feeling one is left with after encountering staff at the Greyhound Bus Lines terminal is that of being treated with indifference. *Save for Kevin the Security Guard, whose attention to my questions and assistance in helping me get on the right bus at the right time were a G-dsend. Thank you Kevin.
Another fact is that the station in Cleveland, while historic, also could benefit from a better air ventilation system/exhaust fan near the restaurant area because of the fried food smell pervading the air. In addition, the station would be more welcoming to passengers if it had more comfortable seats. Without a blanket underneath your rear here, you will not be likely to tolerate sitting for more than a few minutes. At least I was not able to.
I ran into a few friendly characters outside the building, and chatted about Kyrie, LeBron and Kevin Love for a bit with one of them. We agree next year is gonna be the big one.
|