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| - Early this morning I discovered my garage door would not open. I was in a panic; my baby had a very high fever and was crying in pain. I could not get my car out of the garage to take her to the doctor. I called my home warranty and they set me up with a company who would not come out until late that afternoon. Upon reading some negative reviews of that company, I took a chance and decided to call Evans & Associates to see if they could come out sooner. They had replaced my opener and installed a keypad for me a few years ago and did a great job back then.
Frank Evans, the owner, returned my call right away. I explained my situation and he stated it might be the springs. Even though he was pretty booked, he sent Leo, his tech, out right away. Leo was awesome! He was polite, professional, and efficient. He had everything fixed in less than an hour. He replaced two broken springs at a reasonable price. Turns out, springs are not even covered by my home warranty. And based on the reviews of the other company, I believe I would have been charged a lot more had I stuck with them, in addition to the $100 service call fee.
In the future, I probably won't even bother with the home warranty when it comes to the garage door. I will just call Evans & Associates. They provide excellent customer service at a reasonable price. Thank you Evans & Associates for saving the day! I am recommending you to all my family and friends!
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