My husband and I ate lunch here on 5/21. The outdoor seating area was very nice. They were playing some awesome 80's music (not an oxymoron). Food was slightly above average.
The MAJOR reason we won't be returning is the service. As other reviews have mentioned, the service is atrocious. We ordered nachos which took over 30 minutes to get. Nachos are not that hard to throw together! Of course, halfway through the nachos, our sandwiches showed up.
I try to give plenty of leeway when it comes to service; at times the kitchen is overwhelmed or there aren't enough servers to deal with a crowd. However, we saw people who were seated 10+ minutes after us receiving their food before we got ours. So it didn't appear to be a kitchen issue. Our server was one of 3 or so working the outdoor seating area, so adequate coverage.
There are countless other choices in the area. I'd suggest checking out one of those before dining at Fran's.