Let me start by saying that this star rating has very little to do with the space or the food. Those were great indeed. This is more for management, if they even read these, as a source for feedback.
A group of industry folks were out to celebrate and get away from our respective bars / restaurants. It was our first time there. The food was great and our server equally as attentive. However the last impression we had as we "lingered" toward the end was a door person that made the whole experience turn sour quickly.
While we mentioned it to several staff members, the apologies were more out of obligation. Again, maybe just a bad night or a disinterested person. Regardless, as an industry that relies on first and last impressions; that impression is often the thing that becomes the lasting one.