The man who answered the phone spoke in that speedy way that let's you know how very busy he is. It only took a moment to tell me that they did not have the part I wanted and when I asked if he could order it for me he told me I could go to the U-Pull and get it cheap. I said I'd like to order it through him and he informed me that it could take up to ten days. I had already priced the part at two other stores that would have also needed to order it, and it was running $40 to $50. I told him that's okay, and asked him what it would cost. So, off the top of his head he quickly said that by the time he got it there for me it would be about $90. At that point, he got rid of me, as it seemed he was shooting for from the start.