Whenever you review a chain you have to do so on the merits of the already held assumptions of the public- the menu, the prices, the service model. These things are set. What remains are three simple things: the courtesy of the staff, the efficiency of the order process and the quality of the food delivered.
I've eaten at this Waffle House 4-5 times. Each time, the staff had been kind, responsive and warm. The order has always been handled almost instantly. But most importantly, the food comes hot, not lukewarm. As I say, the options, ambiance, food choices and chef skill aren't part of the experience at a chain like this. But for what it is this Waffle House does excellent at giving it's namesake a worthy showing.