Let's start with friendly and clean. This is my third visit to this salon and the staff is so nice and accommodating-- they offer a bottle of water, do a great pedicure and my favorite, Heidi, does the most perfect manicure. I love almond shape nails and she gets it right each time. I recently had a pedicure done with a color I picked but once I got home I decided it was too pale. I wore it for a couple days thinking I might like it but no- so I called and explained. I was told no problem- come in. When I arrived, Heidi and the owner both said "no problem whenever you're unhappy with the service come back we'll take care of it." That's customer service you can't buy - I won't be going anywhere else for my nails!!!