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  • So I normally love this place up until we had our sons birthday party there last weekend....I first called to confirm our party reservation and they didn't have us down for the right time or package we wanted. So they had booked up all that time slot...they DID however accommodate is still which I am grateful for. The party there should last 2-3 hours according to one of the managers. I live 20 minutes away and was home by 6:00. Ours started at 3:00. Party day we show up and get going on bowling first which lasted about a hour then we went to laser tag which last a little over a hour. During this time our party lady started bribing the kids with free bowling coupons not to play laser tag again (found this out after the party) as we are eating. She keep coming up to me telling me she needed the tables in 15 mins and we needed to finish up. Mind you we hadn't even done cake or opened presents yet. So after I nearly had a breakdown from being pushed out. I called he managed and explained all this and how upset I was that the kids were being bribed with tickets not play laser tag again, something that was paid for already. He explained he would talk to the General Manager on Sunday and would get back to me. Never called. I called Monday and spoke to someone else that was suppose to get back to me and make things right. Never heard anything. So I will never return to this place again and take the extra time to drive further to mentor for our family days. Horrible service we had and horrible manager follow up! Shame on you for bribing children and not giving me everything I paid for!
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