WARNING: A server at this restaurant fraudulently added an additional tip to my credit card after I left, and then they refused to let me speak to a manager when I returned in person two weeks later to confront them about the fact that one of their employees stole from one of their customers!
My server's name was MICHAEL and I ate on 10/17/11.
The XXX burger is also not spicy whatsoever, and the burgers are overly seasoned and overcooked. The onion rings have way too much batter and are extremely greasy. The servers were rude, and had an attitude of indifference. I don't understand why this place does so much business. It's not the food, and definitely not the service.
Go to Winghart's Burger Bar across the square instead. They have GREAT staff, very friendly service, and a much better burger.