| rev:text
| - I don't really like to give out negative reviews, but I am, really in hopes that the owner will change the problem. This place has a great theme, and interesting and delicious menu items--but the service here may kill it.
When my friend first told me about this place, she said she didn't know if she would recommend it, despite it being so cute, because of the service. The first time I went, I found that to be somewhat true--I had to wait 30 mins for my cocktail to come out, and the followup to order food was slow too. But I probably wouldn't have sat down to write a review if not for my experience today.
Today I was meeting my mom there for a pre-birthday brunch on Sunday at about 1:00. She arrived before me and I met her outside, where she said the waiter said the inside was full, and all the seating outside was in the sun. I immediately thought that was pretty weird, so I went to check. I asked the hostess for a table for two. The hostess (a tall girl with dark brunette hair) said their were some booths by the band she could seat us by. So first off, that was a contradiction of what she had said to my mom, that there was nothing available inside. But I said, the band's pretty loud--there's some tables with shade on the far side, could we sit there? (I had scouted this out earlier--there were 4 tables empty back there, although they needed to be cleaned off.) Yes, she confirmed, there were seats back there in the shade, but we "we can't seat you out there, because they're dirty." Ok... so was she expecting me to walk out and leave, or was she trying to get me to sit at the booths...? I said "That's fine, we can wait for you to clean the tables," and my mom and I had a seat in the waiting chairs. My mom was concerned about the tables outside being too loud, so after about 5 minutes (which, how long does it take to bust a few tables anyway?) I got up and stepped outside to see if the band was too loud out there--satisfied that it wasn't, I took a step to go back inside and the hostess had followed me out. She said "We can't let you sit out here, because it hasn't been cleaned." I told her I was just checking the volume and sat back down in the front. In another 5 mins, she came and let us know the tables were ready. As I stepped outside, I saw the table was in the sun--there was an umbrella by it, but it was casting shade to the table next to it, and that one was completely in the sun. I asked if we could sit in the one in the shade, and she said "I guess" and made sort of a show of pulling them apart for us. After she left, we adjusted our umbrella so that it would block more sun (it rotates at the top), and also adjusted our neighbors' umbrella, who were also asking her if she could do anything about their umbrella. In 100+ degree weather out here in Vegas, where we were already almost perspiring in the shade, it didn't seem to be asking too much for her to sit us in the shade.
The rest of the lunch went great, our actual server, a blonde girl, was terrific, and the food was great.
I explained the whole story, because it was just an ongoing series of poor service--she didn't do anything drastic like pour a drink on our laps or something, but the entire time she made us feel unwelcome, unaccommodated, and honestly, a bit of a burden--like we were forcing her to do all of these things. Here's how her performance could have been better:
1. She should have given us the full options of where to sit at--her main job. Why did she tell my mom there was no inside seating, and all of the seating outside was in the sun? There were clearly umbrellas--did she not think they would cover the tables? And what about inside? She had sent my mother away basically, but when I asked said there were inside tables. I'm not sure if she was discriminating against my mother because they want a younger crowd, or if this hostess was just not thinking, and not particularly accommodating? If they really are trying to make older people go elsewhere, let me just tell you that having a well-dressed 60-year-old female lawyer at your restaurant is NOT something that will negatively impact customers--the treating of them like we received today, however, definitely will.
2. By following me outside to tell me to go sit down, she was showing again that her needs were over mine. What if I HAD decided to go sit at the table to wait for the table to be cleaned? If I had really wanted to do that, why stop me?
3. Sitting us in the sun, after I AND my mother had specifically asked about the sun and getting a shaded table, was ridiculous. She should have tried to accommodate us--not only sat us at the shaded table, but adjusted the umbrella to shade us better, etc.
Either this hostess was straight-out discriminating against us and trying to get us to leave, or she was just completely blind/oblivious to customer needs. It was so off-putting to my mother, I'll never get her to come back, even though it's the kind of place I know she loves.
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