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  • We got an addition to the original driveway when we moved into our house 4 years ago. At the time, the old driveway was 9 years old and looked great and alba came and matched it very well. Fast forward 4 years... Our driveway is broken into two sections, the old and the new that alba did. The old still looks great: no discoloration, no cracks, no pitting. The new has 2 large cracks in it, has yellow spots of discoloration throughout, and towards the back is pitting and breaking apart. When we contacted the company they said they would send someone out to look at it. 3 weeks later we received a very-clearly prewritten form they have on file to send to people who are unhappy with their work. Essentially what the paper said is these things happen, we need to pay to get it resealed professionally and we should not use salt in the winter. My biggest issue is I have done nothing different from the old driveway to the new as they are connected. The old is 9 years older (13 total) and looks great. The new looks bad already after only 4 years. Furthermore, my wife has called asking to speak to the owner who is 'on the road'. She said she didn't need to hear back right away but wanted to hear back in a two week timeframe. That was three weeks ago. I am highly disappointed with this company, top to bottom. I understand concrete has variables that make things happen unexpectedly, but the personal touch is completely lacking. They do not care to have repeat customers. I will be using JT's as the company to reseal my driveway. Very disappointed.
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