I was at this Ross last night because I had wanted to take a look at some dresses, but it was already close to closing hours. I bought a couple of dresses that I considered cute in my size thinking I can go home and try them on. They didn't fit right so today I went back to the store with my items and receipt.
I stood in line for 20 minutes when this middle-aged Hispanic woman came in. She noticed me standing there waiting for the customer service agent to assist me, and as the agent became free she swooped in and said "Ooh I was just here I forgot my receipt in the car", and I replied, "I was standing in line for 20 minutes already..." The cashier just smirk and took her receipt and started returning her items. Then it was finally my turn after 30 minutes of standing there, I confronted her and asked her if she had seen me waiting patiently on her assistance and why she served the other lady first. She smirked again and just said, "I didn't see you there." I asked to speak her Manager, and her Manager (who was standing pretty much beside her the whole time) said yes she saw me waiting in line the whole time and apologized.
I appreciate the apology but that type of racism and rudeness is something that is such a turn-off to me. I informed the Manager that I will be rating this store much much lower than the other stores.
SOOO, only go here if you wanna be treated like shit!