We love these guys! Our rental house had a carpet issue-- the former tenant frayed the edge of the carpeting that bordered on the tile, leaving a really raw edge. The edge couldn't be saved because so much rug material was gone, but the guys came up with a solution of what I think they called a "beauty strip"-- a narrow vinyl transition to cover up the mess. It saved us a lot. We loved that even though they couldn't stretch the carpeting, they still had a solution to make it look good. It looks great! They were so friendly and courteous. I had just called the day before, and they managed to squeeze us in the next day. Since we didn't have time to wait, that was ideal for us. The cost was quite reasonable too, especially considering how much new carpeting would have cost. I can not say enough nice things about these people, from the phone representative to the carpet guys. We would definitely use them again!