Yikes, I'm sad to read some of these reviews. I went to Bozalodz with a groupon for full highlights. I wish I could remember the girls name; I know she was not an owner. I told her I liked keeping my hair a light blonde but was bored with the lack of dimension. She did a fantastic job of keeping my hair light and bright with just enough lowlights to give it an extra "pop". I only went once but plan on going back.
The atmosphere is probably not for everyone. I like the laid-back atmosphere; it feels like a true local business which makes me feel like I'm supporting the neighborhood.