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  • I bought an annual pass to take my littler brother. I told the woman who sold it to me that our parents are older and I would be the one bringing him most of the time. After she spoke with a manager, she said I could put my parents down for the pass and pay extra for myself to be added on the grandparent section... My mom had been ill and hadn't got a chance to take him and I was out of town most of the year. The pass was expiring soon so when I was in town I went to take him to the museum where I was told I wasn't on the pass and could not use it! I asked to see the form where I signed myself up and was told they switched to a new facility and they did not have the record of me being added on. I explained I had purchased the pass and it had never gotten used and was still denied to use it! I asked for a manager who would not work with me. By then the museum was closing in 30 minutes and I was told I had to pay full price for BOTH myself and my little brother. I was so upset! Emailed corporate several times and never heard back! TERRIBLE CUSTOMER SERVICE!
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