As a longtime customer of Noodles & Company in other states, I was very excited when this location opened in Tempe. Unfortunately, my experience today did not match the excellent customer service and food that I know and expect. I ordered the Pad Thai, but after 20 minutes of waiting, I was told that they had run out of rice noodles and could not complete my order. I was asked to order another dish and when that came out, it did not have all the ingredients as described by the menu description. I am disappointed in the handling of this situation as we received no explanation or compensation for the lack of ingredients.