I went in to sunglass hut the other day to exchange a pair of Ray Bans that I got for Christmas and ended up being sold a display model of sunglasses which I now regret taking. When I asked the lady who was helping me to sell me a pair that weren't on the shelf she said "oh it's ok we clean these up for you". I don't know why I didn't think to speak up and now I'm going to go to a different sunglass hut and exchanging them (again). Super annoying that you would sell someone very worn sunglasses at retail price and expect them to be okay with it. I work in retail and I know how people treat display items and let me just say that they don't treat them well. This is so ridiculous and I get more mad about it the more I think about it.
Another issue I had with my visit is that the young lady kept hovering over me while I was browsing. I don't know about you but I don't appreciate being watched like a hawk while I'm shopping. Please install cameras and watch them at the desk if you really think I'm going to steal something. It's very rude and it makes me feel like I'm in a hostile environment.
Next time that a customer is purchasing VERY expensive sunglasses don't try to pawn off your used displays to them. It's bad business and bad customer service.