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| - Do not buy from Walker Furniture. The quality of furniture is horrendous. Customer service is even worse. I bought a king bedroom set from them 6 months ago and the bed frame broke twice within the first 2 months. The first technician that came to fix it admitted that the beds are of poor quality. After it broke the second time, they sent another technician three weeks after the problem was reported to tell me the part has to be ordered and it will take up to 8 weeks to be delivered. To this day it remains unusable, in pieces, and gathering dust. I never heard from them regarding the status of the part on order. I had to call repeatedly to get updates. Hold time exceeded 10 minutes each call. Many times there was no answer at all.
A week ago, I discovered that the mattress they sold us is infested with bugs and has been for months. It took a me that long to realize the problem because the infestation was under the mattress and undetectable. I've had bites all over me for 3 months. I saw two different dermatologists, was tested for allergies, put on oral steroids, and prescribed a number of creams to no avail. I ruled out bed bugs because my fiance was not infected. We left town for a few days, realized I was not getting new bites, and returned to inspect the condo. That's when we found the infestation.
Upon reporting the problem, I was informed that mattresses have a 3 day return policy. The item will not be replaced nor will I be refunded. The email from the head of Customer Service said that I cannot prove the the mattress was contaminated before delivery and that the technicians did not notice any problems. Unbelievable! We moved into a clean unfurnished condo. The furniture was delivered when we moved in. The condo was professionally cleaned and fumigated. All the furniture is from Walker. The only contamination is in the area between the mattress and box spring. The last technician sent out was empty handed and did not even touch the mattress. I especially love the argument that I admitted that the box spring and mattress have been on the carpet for some time. Is Walker Furniture really that stupid not understand that they were on the carpet only because the bed frame is broken and has been since we bought it?
I received no apologies, not for the bed frame, and definitely not for the mattress. Instead, I was told that I will have to dispose of everything myself and will have to provide proof of fumigation before they deliver anything to me should I purchase anything else from them. Like that's going to happen.
Oh, and I had to click a star to post. Otherwise, I would give them none at all.
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