This is my first visit to this FedEx store and my last! I walked in and was 4th in line. Patti was helping another man pack a large box for Christmas. We all waited for over 15 minutes for this one customer and Patti was the ONLY employee on 12/23. While I was waiting, another customer walks in with a problem. Patti eventually helped this customer before offering to help me. When this customer pointed out to Patti that I was next, Patti told her that "it doesn't matter" and continued to help the customer behind me. At this point, Karen had come in and was helping customer's 2&3 and I was still waiting...over 30 minutes at this point. When the other customers were finished, Patti skipped over me to the next person in line. I spoke up at this point and told Patti that I needed my package boxed. She told me after over 30-40 minutes of waiting, that she could not package my item because there were too many other customers in line. This is after she spent quite a bit of time packaging an item for the customer before me!
I left and went to another shipping store in the same plaza where I got much better service! I tried to leave a review on the FedEx site for this store and cannot find the "write a review" link. On the FedEx site for this store, there are no reviews that are less than 5 stars. Funny how on Yelp you get a completely different picture.
Patti was RUDE to me and one other customer and I, for one, will not ever enter that store again.