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| - I thought this hotel would be a good idea. It certainly looks nice. However, our room had bed bugs in it, and we were bitten multiple times. They first treated us very suspiciously, until their security actually saw the bed bugs. They moved us into a room that was ever so slightly larger, however the bed was smaller. They made me sign a thing saying I hadn't been bitten. Little did I know that BED BUG BITES CAN TAKE UP TO 2 WEEKS TO APPEAR! Nice one. Very shady. The assistant manager claimed to have no idea what they were when I showed her. The other assistant manager LITERALLY walked away from me while I was talking to her. I never met the actual "manager manager", I think he was out of town, presumably the first manager was trying to keep him from finding out about this incident. They gave us a $40 food credit, which was not enough to eat at their real restaurant, so we ate at their cafe. BAD IDEA. The cafe was the most depressing and unsettling place I've ever dinned at. It was like we were in The Shining for a minute there.
The room, as I said, looks nice, but I can assure you that we never slept well, worried that the bugs had gotten into our suitcases and into the new room. Also did I mention that the bed in the new room was smaller. Also, the second floor facing north has all the windows covered in privacy plastic stuff to obstruct the view of the crackhead hotel next door. Also, the cable (satellite I'm guessing) didn't work well on most of the channels.
We drove in my Van, which had to be parked in the bottom part of the parking structure because thing is so old, it was built before people had cars over 7 feet tall. On Saturday, we went out and when we came back we found that FIVE of the oversize spots were being taken by small cars belonging to people at a really loud hip hop party across the street. The Security Guard, who's job it is specifically to monitor this, said that the previous guy had let them park there despite their cars being small and not owned by guests of the hotel. My ski rack was completely ripped off when we got stuck on the sign that tells you the clearance. I would never have attempted this if the guard hadn't absentmindedly waved us on. So presumably, one or both of the guards were taking bribes to allow non-guests to use their oversize parking. CLASSY! Once again, the security was brought in again to make me sign a bunch of legal paperwork. Really great way to make me feel like a criminal! I never had any thought to sue or pursue legal action, I just wanted you guys to DO YOUR FREAKING JOBS! YOU ARE IN A CUSTOMER SERVICE INDUSTRY. CUSTOMER SERVICE! I feel bad for the nicer members of the staff, but frankly, it was pretty much a 50-50 thing. AND MOST IMPORTANTLY, when your Guests have legitimate issues, you do not bring out a rent-a-cop to intimidate them. You figure out what's wrong and fix it!!!
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