I've been seeing Dr. Chandler at Eye Doc for two years, so I think I can fairly assess her as a doctor and Eye Doc as a practice.
Dr. Chandler is a pretty awesome doctor. I've been going to optometrists for most of my life since I've had less-than-perfect vision for most of my life so I've had more than my fair share of experiences in this realm. Dr. Chandler is very thorough during the vision examination (for both glasses and contacts) and she's very personable as well. I default to wearing glasses most days but I do like having the option of contacts. Well, I have such poor vision that if I were to purchase contacts for a year, I would be broke, and it would be a bad purchase for me since I so rarely wear them. Dr. Chandler gave me a sample set of 30-day contacts that lasted me the entire year from one visit to another. That's accomodating and having the patient in mind.
The office staff is very pleasant too (I believe the young lady's name is Heather, at least the one I've dealt with), and they've run my exams through my insurance without any issue. They used to have Saturday hours, but very recently they cut down to Monday through Friday (which is the reason for the star being docked).
I'm really surprised by the poor reviews, as I've been a patient of Dr. Chandler's for two years and she and her staff have been only professional and pleasant.