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  • Been to this location of Thai Basil quite a few times, usually for lunch. Their dinner service is a lot busier than their lunch, and there's a lengthy wait if you walk in without reservations. The decor of the restaurant is nice and very classically Thai inspired. They have both booth and chair & table seating available. The food and the service is where it is a real hit or miss. Judging from my many visits, I'd say that both miss the mark 40% of the time, which is quite a lot. Their customer service is usually friendly to begin with but can go downhill really fast when it gets busy and depending on how much staff they have working. During the less busy lunch hours, the service is mostly friendly and efficient. On the other hand, for dinner, the efficiency of service goes down by a lot. Everything from placing your food order to asking for the bill results in quite the wait. Perhaps they should staff more servers during the busier dinner hours.... The food is great most of the time, however sometimes even their staple dishes are a major miss. When done right, their tom yum soup bowls are delicious and have the perfect balance between spicy and sour. But when it misses the mark, the soup is usually way too sour and barely spicy. Being a Thai restaurant, their kitchen should have the flavours of their staple dishes nailed down to a tee. The same can be said for their noodle dishes; sometimes the seasoning is on point and tasty while other times it's too sour or bland. The only consistent dish I've ever had here is their beef and chicken skewers with peanut dip. It's always delicious. Everything else I've ever had is a hit or miss. Thai Basil just needs to improve and get to a more stable level of consistency with their food and service. Ultimately, I'd still return for a meal or two (preferably lunch), however I would definitely bring it to their attention if the food I order isn't seasoned or cooked properly. Hopefully, customer feedback can help them improve and be more consistent.
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