| rev:text
| - I went to New Sushi Island last Saturday with my boyfriend and it is the worst dining experience I've had, ever.
Our waitress was superb, efficient, and knowledgeable about all the items on the dinner buffet menu, so I loved the service from her. The food was actually decent too, not bad at all. At the end of the meal, we couldn't finish 2 pieces of maki rolls (I emphasize 2 pieces, not 2 rolls) and 1/3 plate of yakiudon. The manager (or who I think is the manager) came over to inspect our plates and informed us that we have to finish everything or we will be charged full price. I know on their menu they do indicate that anything that is not finished will be charged at full price, which is actually a rule for many all-you-can-eat Japanese places as well. However, I have been to countless all-you-can-eat places and never was I charged ONCE for leftover, EVER. I understand if I left a plate of sashimi on the table, or a ridiculous amount of food overall, but this was not the case.
Anyway, being shocked as I was, my boyfriend and I still managed to finish the two pieces of sushi (we were really really full) thinking that is what the manager was concerned about, not the yakiudon. So when our server came we ordered ice cream but was told that we cannot order ice cream until we finish everything on the table. By the time I was not only shocked but also mad. What is this? Are they some sorta sushi nazi? And for argument sake, what if I prefer to eat ice cream first and THEN finish the rest of the food? I'm not given that choice? Anyway, I told her that if the owner doesn't want any wasted food, they should not open an AYCE restaurant and stick with a la carte - some wasted food is almost the norm with any AYCE / buffet restaurant. Also, I told her, as customers we cannot predict exactly how much we can eat every time we order; we don't know your portion size, we cannot predict how much we can eat at a period of time. Also, what if we really don't like a maki roll, for example? What if the fish is not fresh? Will we be forced to eat it too because of their "rule"? She was really apologetic and said she will talk to the manager. She came back a few minutes later, again very apologetic, telling us if we can "take a few more bites" of the yakitori. By that time, I was already furious as I felt like I was treated like a child instead of a paying customer but I know it wasn't our waitress' fault so I didn't bother saying anything more to her. And so we tried out best but just couldn't finish it, and left about 1/5 plate of yakitori left. Our server came over again and I asked her if this was "sufficient", and she said it was fine, and said sorry a few more times.
I honestly cannot believe the management at New Sushi Island. Yes, wasted food is never good, but again I need to emphasize that we didn't leave any sashimi or any "expensive" food behind; it was yakiudon (with mostly udon and veggies left). The "finish-everything-or-else-charge-at-full-price-rule" can be enforced every time if they want to but I gotta say it will just drive customers away. Don't get me wrong, it needs to be stated clearly but I believe management needs to implement the rule WITH DISCRETION!!! Just like how the speed limit on the highway is 100 km//hr, but do people get a ticket for going 110km/hr? No, they don't.
I will not be going back to New Sushi Island
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