Very impressed with how bad these guys are! Even with pre-filling all of the information you possibly can and joining their "member program", you can expect to wait about 3 times as long as any & all of their neighboring competitors.
I first had to stand in a line (which moves slower than molasses) to show my ID, hand over my credit card for the deposit and be given my contract, only to then be directed to go downstairs to "hand over my contract and pick up my key".
Sounds easy enough, right? Nope!
In order to get that key, you will need to stand in an additional line (which in my last experience were only 2 people in front of me) and took about another 15 minutes to get to me. All the while, you will see 3 neighboring car rental companies go through the same process 3 times as fast (because all they're doing is matching a contract with a damn key and handing it over!).
Then the icing is when they can't find the key that matches the car you were promised and give you another in a LOWER/CHEAPER car class than what you PRE-PAID for!
But at that point, you will be so pissed off from having had so much of your time wasted, you'd be ok with leaving on a damn tricycle!!
So my best advice is to completely forget the few dollars you'd save by renting from these guys as opposed to absolutely ANY OTHER COMPANY, and go elsewhere.
You can be unemployed and not have a thing to do and your time is STILL more valuable than the amount of it that these guys will waste with their lack of organization!