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| - The tours we went on are actually 4 stars, but the service was horrific.
Mom and I signed up for two tours - The Heart of Montreal city tour with sightseeing cruise. The city tour was in the morning and the cruise was in the afternoon. So we show up at 8:45am waiting for the tour to begin with all the other tourists. So Grey Line begins boarding two buses, one for my tour and one for another tour. No one at Grey Line announced which tour boarded which bus, so there was a mass confusion as to what bus to board.
Then came the afternoon cruise. The Heart of Montreal city tour ended at about 12:30pm. Once arriving back to the Gray Line office, we were greeted with a HUGE line because many tours were departing around 1pm. We had to be present at 1:15pm for the cruise as the boat left at 2pm. There is a small cafe downstairs (one of the few good points of the experience) so we ate lunch. When we came back upstairs at 1:10pm to make sure we were there. Again, there was no announcement as to what tours were boarding which buses. And there seemed to be confusion as to which drivers were going to drive each bus. WTF! Again, lack of organization. So we waited for the cruise shuttle. And waited. And waited. The manager (I guess that's what we was) knew we needed a ride to the cruise but again no bus. Its now pushing 1:30pm. I know whenever there's a cruise, they want people to be early because boats usually leave ON TIME so I began to get concerned. Finally, we and another group of people get on a bus to the docks near Old Montreal.
Now my mother and I assume that all the people on the bus are going to the same place. NOPE! Only me, Mom and this married couple are going to the cruise. All the other people are on another tour. We're not told what our stop is. We get to an area that looks more like a parking lot than a dock so we all stay on the bus and the bus sits there. The bus driver finally gets up and tells us this is our stop. Thanks Bud! We all get off completely frustrated at the experience. Luckily another Gray Line employee (who's also confused because her schedule is all over the place that day) helps us get tickets to the cruise. Its now 1:48pm.
The ticket booth is at the end one dock, but the actually boat is at the end of another dock. So know we gotta walk like a mile to get to the boat. Now we're all livid. I can make it in less than 12 mins, but it'll be hard for my mom and the other couple (most of the Gray Line customers are retirees). The tickets can't be refunded so we all do the best speed walk that we can. I actually arrive at the boat first and was told that they're waiting for us and they sent a golf cart to get us. The golf cart actually passes us. The ticket booth person doesn't tell us that the cart is coming for us. When we all get to the dock, I talk to the captain and tells me that we're supposed to leave at 2pm but we don't have to rush because there are even more people at the ticket booth. So three people well into their 60s didn't have to marathon to get to the boat. Unbelievable!
BTW, Gray Line promised that we would get a ride back once the cruise ended. Guess what? They bus never showed. Thank goodness we were in Old Montreal so we did some more sightseeing on our own. We took the (reliable!) Montreal subway back home.
The tours were good, but the frustration level was through the roof. I've never had a bad experience with Gray Line so it was a huge let down. And in such a beautiful city as Montreal. Two thumbs down.
**Big shoutout goes to the cruise people and their patience throughout the whole mess. The cruise is contracted out by Gray Line. Unfortunately I can't remember what the company name was but I would strongly advise to go directly through them.
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