Booking online was a breeze, they called me within the hour to set up a time frame, I did stress that early morning was easier for me to do. The tech who arrived was amazing his name was Sean and was very professional and walked me through everything he was going to do, and asked if I had questions along the way. With our high traffic area it took him about 2 hrs for our 3 rooms that we did and I was so impressed with their work I will be using them again.