I walked in at lunch rush and was extremely disappointed. I first went to the men's bathroom. The toilet would not flush and the paper towels were out. I came out and told the person who looked like the shift leader/manager and she just shrugged me off, totally unfriendly. I realized that they were understaffed and it was just two employees working which is probably why the customer service was terrible. I ordered the food and it was good but if the bathrooms are that bad, I can only imagine how bad behind the counter it might possibly be. I hope they get their act together. Customer service is what keeps people coming back-anyone can make a decent sandwich.