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| - I sent the following feed back to both Jeffrey Wingate and Thomas Smead at the Compass group. They were both non-responsive...
Every morning for about the past 2.5 yrs, I have purchased breakfast here. Overall, everyone is nice, helpful and courteous. The place is always clean and orderly and the food presentation is very pleasing. Over time, the staff there has changed quite a bit. There has also been changes in the flow of how orders are taken and prepared. This has helped tremendously in getting in and out more efficiently. I have always raved to colleagues about Taste to the point that my team purchased me a $50 gift card as a gift. For the most part, I have been very pleased with the service.
There is a worker named Hector that assists with the sandwich prep every morning. He has done so for the whole time I have patronized the establishment. From what I have observed, his primary job is to work the sandwich station and to help with any overflow of customers. Initially, it was his job to take the orders of those wanting hot cereals in the morning. This has now moved to a self serve station. From the beginning, I CONSISTENTLY greeted him each morning with a please and thank you. He never once replied, smiled or returned the gesture.
Early on, I began to notice how he would take his time to assist me. I would approach and he would continue prepping to only stop once another person walked up behind me. I mentioned this to the current manager sometime back and there was never any real change in his demeanor. I STILL continued with the same "Can I please have a small oatmeal, thank you" day, after day.
Recently, I have come in and his job is to now assist the ala carte customers ( I assume) since I have seen him help many others. This week and last whenever I walk up, I have waited upwards to 8 minutes in line before someone assists me, only to be ignored by him. I can tell by the cooks frustration that he should be helping him out. But after today, I have had enough. Two years is really too long... He is rude (to me) and doesn't really appear to like his job. As a regular customer in this establishment, I am not feeling valued. I am thinking that maybe the managers communication with him was either not effective or ignored. Either way, if this continues, I will no longer make purchases here. This may not matter in the scheme of things, but I did feel the need to voice my opinion.
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