What a mess of an experience. Decided to try them at the Scottsdale Arts Show. They had a healthy line going, so I gathered bad things I'd heard must have been fixed.
Nope.
I'll give it as a list. People were getting their sandwich an hour after getting in line. We waited a half hour for ours after ordering, but not sure how long we were in line before that. A half hour for a grilled cheese sandwich... at a food truck? Ridiculous. They could have told people about the wait or done other things to help, but nope. People ended up comparing the time stamp on their receipts to try and figure out which order things were coming out in and when they might get their food.
So we got the food... and my wife's order was wrong. I had a special order, which they got right, but she ordered one of their standard options and they messed it up. We debated complaining but, what, wait another half hour to fix it?
The sandwiches were okay at best. They came out nice and hot, but just not that exciting. Certainly not worth the wait and hassle on a food truck that doesn't seem to have their act together.
"Grilled cheese" is a comfort food that people love, so I think that's where they're getting a lot of their draw when they show up. Pass them by and hit a different one of the great food trucks if you have an option. I've never seen a place put so much discomfort in comfort food.