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| - Y' know, similar issues have pissed me off with Amazon, but at Fry's Electronics you can attach a face with your frustration(s)...hehe. On the positive side, you can find what you're looking for, today, and have it in your possession without waiting for it to be shipped. Also, they will match and beat internet prices, that's gotta be good, right? Last time I was here I wanted a copy of Windows on DVD and they sent me back and forth from 2 departments...twice...neither department taking any responsibility. Finally, someone tells me that I have to order it at the checkout desk and they go retrieve it from a cage that remains locked...Windows Jail. Hahahaha!!!! Who woulda guessed that their employees are clueless? Got some great exercise out of it, thank you. Time before this, I was seeking an inkjet cartridge refill, the one prominently featured on the signs near the entrance and exit which tell you that their refill department will save you 50% over the cost of a new one, the refill is done in 15 minutes - while you shop...stop it!, you're filling my wallet with false hope! Dropped off my empty cartridge with one employee who confidently said come back in 15. When I came back to pick it up, a different employee was there and she said to come back in 30 minutes....oooo-kaaaay. Now, 45 minutes have transpired, I'm back hoping to get my refilled inkjet cartridge and jet outta there (I've got other things going in my life besides Fry's, y'know) and now I'm being told there's a problem with their inkjet refill machine, they cannot give me a refill, and she returns my leaking "empty" cartridge with a shrug and a 'sorry', it now has 3 gnarly holes drilled into the top of it. Since the inkjet refill service is a pre-pay thing, I now have to walk over to another department, explain what happened, and ask for a refund. Borg have come to expect suffering as part of life, and this is where I will return when I want some more. Also, I strongly got the feeling that said 2nd employee just didn't know how to operate the refill machine, drilled a few holes and gave up - figured it would be easier to give me the ol' "...machine's broken" line. Did you figure this would be on Yelp? HAHAHA! I don't like giving bad reviews so I kept it 2 stars, and all the walking back-and-forth was prolly good for me. I am also stubborn and refuse to believe Fry's Electronics could be bad, I have such excellent memories of how cool this place was when they opened in Las Vegas in (2000?) so I'm stuck. I will likely return to Fry's Electronics - just cuz they are there, but from now on Cartridge World in Chandler has my inkjet cartridge business...they are awesome! Overall, shizzle-disappointment factor = 2 stars...and that's two stars more than I would give the American political system and some of its constituents right now ;)... See ya' at Fry's!
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