I just moved to Calgary in August with hair down to my mid-back and after three bad stylists, I called Hedkandi with my sob-story and they hooked me up with Rachelle. The second she looked at my hair and listened to my frustration, she was able to explain how she would fix it, according to pictures I showed her and a rookie description from me. I wanted a cut and color but after further inspection she said she wouldn't have time to do both well in that short of time so she scheduled me in FOR HER DAY OFF to do my color. I will say I wasn't sure about the cut at first, but a great cut proves itself when you have to style it yourself. My hair lays so beautifully and has that polished looked I like. And the color! Holy frijoles! I've been every color imaginable and many different shades of red, but this red is my hands-down favorite. Rachelle spent her day of lifting color and reapplying until it looked perfect. I am so happy with my hair and with my new hair home.