I love this place! I never even knew of or at least didn't trust pet hotels until we have tried this place out. The staffs are all nice and friendly. They send you updates via email to show how you're dog is doing (if you get the extra cuddle package). I love how you're able to watch the dogs from a video cam on an app. Will def come back and I highly recommend this place. Prices are very affordable too versus having to pay a $200 pet hotel fee per night