It is, as Goodwill stores tend to be, very grungy and the staff are unsophisticated and rude, but you don't go to second stores for the ambiance and good service. What is important is the merchandise. This store has an impressive and shocking amount of great items, including designer labels. The book section can rival a traditional book store - they have everything from classics to modern books and they are in mint condition. The store is packed with goodies! It is worth a visit and you will need time because just when you think you are done you spot more good stuff and then some more again and again! lol. The prices are very fair.