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  • The worst accountability in a financial institution ever. They don't deserve 1 star. In August of 2016 I made a cashiers check for proof of funds to refinance my house. The cashiers check was made payable to myself. The check was lost. I returned to the same branch to get it remade or funds put back in my account, I was told the check had not been negotiated so I needed to wait 90 days I was told to wait to do a request to get the check remade. I came back in the beginning of 2017 since that was 90 days later and then told that the check had been negotiated months early and that I need to do a fraud claim. I started a fraud claim 3 times with 2 different managers at the Paseo location. Each time they apologized that the last manager dropped the ball and the claim was never completed. Fast forward to this week and I've started the claim again with a new manager. Where he was much more efficient then past managers and at least game me a denial letter saying no they would no remake me check. The check was made payable to myself and negotiated by another business whom banks with USBank. Since the check was improperly endorsed it proves that the deposit was made fraudulently. Usbank will in return have to take the $3200 loss and pay me back my funds. But they are refusing because that specific branch also made the deposit. So one of their tellers I'm sure will have to be reprimand for the mistake so they are refusing to return my funds. USBANK is stealing my money. Do not do business with this financial institution.
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