My dog ran into my daughter which dropped and shattered my new phone! I was so upset but reached out at 7 pm on a Tuesday because I couldn't even access my phone. Luckily they had an ifixer out to me within 15 minutes and he fixed my phone on the spot! Within 30 minutes they were done and left and my phone was perfect! They were spot on with their prices and no surprises charges. At first I was nervous because it was mobile... but I was so happy with this new and upcoming company!