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| - Spare yourself a Headache & find another Bike Shop!
Took my bike there for repair to have a wheel trued, work not done correctly, many of the spokes were left so loose they were literally flapping in the wind & I could tighten them with my bare fingers, also found the hole for mounting the rear rack had been stripped & the rack was also flapping in the wind.
Took the bike back to the store, waited to speak to the owner who told me that spokes left this loose in perfectly "normal" & I should "Do my own research" and that their tech overtightening & stripping the hole for mounting the rear rack was somehow my fault.
I was absolutely shocked & appalled that a business owner would be so rude, condescending, accusing & obnoxious, with anyone, especially a long-term (15 year) customer who has bought 6 bikes there.
I did the research, could not find a single source confirming that spokes should be left extremely loose, every wheel trueing guide from any source states that there should be at least some tension on all spokes so obviously I was being lied to.
I will be trying a few other bike shops closer to home where I can walk instead of driving my car & putting up with the parking hassles on Danforth.
Cyclepath not only doesn't seem to know what they're doing in bicycle repair, the Owner/Manager obviously doesn't have the first clue regarding Customer Service, Public Relations, basic politeness & manners, it's truly a wonder how they've stayed in business this long.
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