Doug has been a pleasure to work with. We live in California, so Doug has worked with my husband by phone and by email before he came out to install. He comes to CA once a month, so we had to plan ahead.
He's been very flexible and accommodating with schedule changes and helpful in guiding us. We had an extra step: we needed to switch out our glass door for a wooden one that he could cut into, so we really appreciated Doug's advice. Doug offered us ways to save money by suggesting different doggie door sizes, the one sided vs. two sided door, etc. He understands customer service and our wish to stay within budget.
He arrived promptly and professionally installed the doggie door without issues. He cleaned up as he went too. He was very courteous and did a wonderful job. We are very happy with his work, and would recommend Affordable Pet Doors and Doug anytime.