They have helped me out several times now when I've been in a bind, and each time it was a very pleasant experience. Able to get in when I need to and fast, nice waiting area with tv, comfy seats and air conditioning, and the female staff person who checks you in is the friendliest and nicest customer service person I've ever met. Her positive attitude really makes the situation that much better seeing as I don't want to be there in the first place, and then there's always the bad news of the cost (it's never good). I've been looking for an auto repair place where I'm not talked down to or visually molested by a male mechanic or manager. Will come here exclusively from now on.