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  • There are good things and bad things about Sante of Chandler. YOU MUST BE VERY VERY INVOLVED AND DOUBLE CHECK EVERYTHING FOR YOU LOVED ONE. DON'T ASSUME THEY ARE ON THE BALL AND WILL HANDLE EVERYTHING. The good things: The rooms/facility are extremely nice and clean. Patients don't have to share a room with another person. They have a great dining room and really good food. Nurses and Aids are prompt at responding when you ring the call button for assistance. The physical and occupational therapy was outstanding and got my mom stronger and stronger by the day. The bad things: On call doctors who won't return calls after hours when patient is in pain. Doctors who won't ok over-the-counter aspirin for mom's pain even when she only needed it once a week or so and had no reason she should not take it. (She doesn't have kidney issues or other reasons you wouldn't take aspirin, Tylenol doesn't help.) By mistake they sent my mom's medical records with another patient to her off campus doctor's appointment and sent the other patients medical records with my mom to her doctor's appointment. They scheduled my mom an appointment with a specialist who does not take my mom's insurance. The drivers who take patients to their doctor appointments never arrive in time unless you have someone get them on the phone just in the nick of time. They often have a slightly wrong address in their phone GPS and take the patient to the wrong address. A psych nurse requests medications be given which are contraindicated with the current medications mom was taking. (Floor nurse discovered this and refused to give the medication thankfully.) After each of these issues I notified the director John and each time he said would personally handle mom's case. So much for that. The staff is terrific and caring, it the training and management that needs different procedures and to train people better.
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