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  • Yesterday, November 3, 2015, my partner and I visited this store for an issue we are having with an HTC DESIRE . We purchased 4 cellular phones in August From another T-Mobile store in the Phoenix Area. We have had an issue with this phone since we purchased it. We are members of the JUMP program. We were close to this store, shopping and went in to see if T-Mobile would do something for the second time for this issue. The first time T-Mobile replaced it with a refurbished HTC DESIRE. Approximately three weeks ago. The second HTC DESIRE has started malfunctioning with the same issue. It will not recognize the memory cards. HTC DESIRE says the memory cards are "damaged". We have purchased 4 memory cards from different makers and various sizes which result in the same issue. Being a member of the "Jump" program , we had hoped that T-Mobile would credit us the amount paid for the HTC-DESIEE. $180.00 cash with monthly payments of $ 1.30 till balance paid in full. Due to like most people these days with less than perfect credit. (His case being on disability). The sales person ALI, felt it was his duty to make credit issues the reason . When in fact the HTC DESIRE malfunction is the issue. We asked for credit for what was paid for the HTC DESIRE toward the purchase of a new phone of a different maker and model , since the HTC DESIRE. is only approximately 4 months old. ALI informed me that since my credit was not stellar that all T-Mobile will do is pay the balance of $30.00 on the HTC DESIRE and We will have to pay full price for a new phone of our choice. We were told this is T-Mobile policy and he could do nothing more than return the HTC-DESIRE for the second refurbished HTC-DESIRE. MY ADVISE IS ...BUYER BEWARE, HAVE PERFECT CREDIT AND DO NOT EXPECT T- MOBILE TO TAKE ANY RESPONSIBILITY FOR CONTINUING TO SALE A DEFECTIVE PRODUCT. ALI WILL MAKE IT HIS DUTY TO MAKE ANY OTHER CUSTOMERS AWARE OF YOUR CREDIT STANDING . To make myself perfectly clear, I, like alot of Americans, don't have perfect credit, for one reason or another . Disability in our case. Do not expect T-MOBILE or ALI, at this location to offer any help . BUYER BEWARE.
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