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  • Today I called Fidelity Home Warranty, great company, for a broken hot water valve and within 2 hours, Alan's Plumbing Company called to set up an appointment...they said they could have the service tech here on the next call probably within the hour....Wow ! Yes, that'll be great ! The tech called 30 minutes before arriving. He presented himself at the door...Hello, I'm Patrick with Alan's Plumbing, smiled confidently with a friendly ease. He was led to the laundry room faucet where he stated what he intended to do, but he he would check for the parts on the truck first. Within 30 minutes he removed the old corroded calcium clogged hose bib and replaced it neatly. Speed, courtesy, humor, and expertise all in one. In addition, I asked about the hot water in the kitchen, because of length of time before it became hot and the water wasted....I had asked his office earlier if it was OK for me to ask about this while he was here...and she said " yes" And she added, I needed a recirculation pump. Well, Patrick also, said the same thing...so when he proceeded to the hot water tank to show me the procedure...he stopped and retorted..."You don't need one. You've got one....but it's unplugged and it has a timer on it, too." Thank you, so much, Patrick....I shall be calling Alan's Plumbing for all my future repairs. Excellent Service with a smile and lots of Savy ! The 35th Street Cook.
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