The only reason this get's a two starts is because the food is palatable, and it tastes good when you're at the place.
Regardless of whether the order is made for delivery, or in person at the restaurant, the line cooks should be able to read and decipher their orders and make sure to ACTUALLY FOLLOW THE REQUEST BECAUSE IT'S WHAT SOMEONE PAID FOR.
I know a side of sauce doesn't cost much, so money aside, adding sauce to a burger when it was ordered as a side, makes it a soggy disgusting mess that is very difficult to eat if it's a delivery and the burger has been sitting in a car for over half an hour.
PLEASE BE CAREFUL WHEN ORDERING DELIVERY FROM THEM, AND MAKE SURE THAT THEY GET YOUR ORER RIGHT!!!