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  • Let me start by saying, my wife and I have been coming to the Monte Carlo for years and we love it. Currently, they're going through a remodeling phase and we understand noise and other things come with that. The two star rating has nothing to do with that. We are more than confident the outcome of the remodel will be worth it. Now, let me get to my point. This trip has been issue after issue for us. After checking in, I realized my card was charged twice for our 3 night stay in a suite; you can do the math, it was a nice chunk of change. I contacted the front desk and did not receive an apology, empathy or any reaction that led me believe they were sorry or even cared about the mistake. I was told, "your card will be credited. This will take between 3-9 days. Is there anything else I can do for you"? Next, we get to the room and discover the safe doesn't work. We contacted the front desk and security was sent up promptly. They were unable to fix it and advised a locksmith would respond within 10-30 minutes. 1 hour later and no one arrived. We're in Vegas and have better things to do so we went about our night on the town. We returned in the early morning hours to discover a loud beeping safe with "error" continuously flashing. Too tired to bother with it we went to bed and were awoken throughout the night by "beep beep beeeeeeep". In the morning we wake up and prepare to go about our day when we now discover the lights and plugs in the master bathroom aren't working. After this happened I truly thought I was candid camera. Never have I had so many issues at one place. Needless to say, it has been a disappointing and frustrating experience with the Monte Carlo.
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