I am also a little surprised to see the poor reviews. I have been going to my stylist at this salon for about three years (may be more) - she is fantastic and my hair always looks great. I have also had pedicures there and one was really good - one of the technicians is not one of my favorite - but nothing over the top awful. I do agree it can be a bit pricey - but when they offer deals they are really great. I have had facials at other dolces and they are good (not great but good - again this depends on the technician).
I may be biased and giving the four stars because my stylist is that great. But I don't think that the services is awful - I am always greeted - never pressured to book new services - and always happy when I leave.