Worst customer service I've ever had in a restaurant. The waiter was absolutely terrible and proceeded to talk about our party in the "back" which was located right next to our table. Not only did we wait almost 20 minutes for water, we never got refills on fries, water or anything else. By the time the manager got involved we had had enough. The food isn't good enough to deal with such terrible service and the worst part is that it wasn't even busy, just seriously sucky service and from the reviews I'm seeing, it is not the exception, but the norm. Plenty of other places in Downtown Summerlin to choose from for sure.