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| - I had visited the Vig Arcadia sometime last year and was underwhelmed at my experience but seeing a Local Dines for the Vig Uptown, I decided it would be worth trying it again at a different location.
We tried to call ahead and get on the list around 6:15pm on Friday night. While they don't let you call ahead and put your name on the list, the hostess said it would only be a 20-30 minute wait and she thought it could be faster so even though we were starving, we decided to head out.
We arrived about 30 minutes later and the valet parking was a bit confusing. We pulled up to the valet stand and no one was there. Just beyond the stand there was a sign that said the lot was full so I got out and looked around for someone to help us. About that time, the valet came up while I was still standing next to the car. He instructed my fiance to pull up the car another 20 feet to the front door and then took the car to be parked. Not sure why he couldn't have taken it there and it seemed a little odd but I figured they were pretty busy.
We entered and no one was at the hostess stand initially. Someone appeared a few minutes later but didn't seem to be in charge of the area and ignored me. Finally, a friendly hostess appeared and put us down and said it would be 20-30 minutes. We stood in the corner since the 4 cube seats were taken. I thought about maybe sitting on the patio to wait until every person that come from outside reeked like smoke. I overheard her mention to someone else that it was the 'smokers patio'...so much for fresh air so you might keep that in mind if you're hoping to sit outside. After a 35 minute wait, we were finally taken to our table.
As we sat down in our booth and realized how loud it was, we decided to sit on the same side so we could hear each other. It was crowded but it still shouldn't have been as loud as it was. Our waitress came after a few minutes and took our drink and appetizer order. We opted for the wings and the tater tots. Someone arrived with the wings a few minutes later and we figured the tots would be out shortly. With the wings nearly gone, she finally came back to check on us and when we asked about the tot's, she said she hadn't heard our order and she would get them out fast. Totally couldn't blame her though since it was so loud. I didn't try the wings but my fiance said they were 'okay'.
We ordered the Carne Asada to share for dinner, figuring the tots would fill us up. Shortly after she left, the tots came out. While they were huge and I think you get 6 or 7, they weren't great. The first one I ate had no cheese in it and the dipping sauce didn't taste like much. The tots didn't have a whole lot of flavor either and I would have preferred frozen Ore Ida over these! I kept trying to salt them but nothing helped. I asked the person who brought the tots for a side of ranch and also a refill on my drink. The ranch arrived a few minutes later and then the refill another 3-5 minutes after that.
We did finally receive our dinner too and while it was very tender and had good flavor, our whole experience so far had kind of trumped the dinner. Our waitress disappeared forever and never came to check back on us to see how our dinner was. When she eventually did reappear, she apologized for the wait and I think she said 'Sorry for the wait, I kept cutting myself and I had to take care of that first'...HUH? I still am not 100% sure what she said but that's sure what it sounded like. She did bring the bill and thankfully our bill was only $7 after the local dines credit. It took another lengthy amount of time to get the check to sign but she did apologize...again...for taking so long.
When we left, we were at least thanked for coming in. When we walked out someone held the door open for us and thanked us too. Then began another valet fiasco. Our car was 3rd in line parked and just across from the valet stand. We walked up to the stand but nobody was there except a man, who I assumed was waiting for his car. Then someone appeared, took out our keys and then said he would be back to help us and laid our keys on the stand. Having our car 20 feet away and rather than have to wait around for him to help someone else and THEN pull out our car, we grabbed our keys and started walking over to our car. Instead, we were scalded by another valet that he would move our car and informed us 'there is a line'. You mean the one guy now standing by the valet being helped? Whatever. I get these urban places have crappy parking but this whole valet is such a joke. I know they have a system for how they get cars in and out of the parking lot but its chaotic and they were never friendly and we were just ready to go. At this point, both the Vig's have struck out in my opinion and I'll find other places to dine.
One star for the ambiance (because it's swanky inside and might be a cool patio but it would be so much more enjoyable without all the noise) and another for...the carne asada?
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