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  • I took my Turner mt. bike and some parts into two-wheel to have them remove the old parts and install some new ones that I sourced elsewhere. I was quoted one price but when I got to the store, they wrote up the ticket for double - something that was frustrating, but I wrote it off as 'miscommunication' since the original price quote seemed very low. There were some complications when one of my parts broke while they were installing it. After some discussion with Preston and Travis, they ended up taking good care of me and handling it with professionalism. My only general rant for any service business is the business needs to exceed customer expectations always - without causing the customer's blood pressure to elevate. The customer shouldn't have to feel like they are fighting to get a fair resolution. The golden rule definitely applies in business - do unto others as you'd have others do unto you (although I don't believe the cliché that 'the customer is always right'). This interaction could have easily gone 'south', but in the end, I'm a happy customer, will continue to do business and recommend two-wheel jones. Thanks for going above and beyond Travis and Preston and good luck with the new location!
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