They are big on appointments and as long as you have one you are in good shape. The service rep Derrick was very good. The previous visit not so much with a different rep. I have had my car serviced at Arrowhead Honda 3 times now. First time service was good except I ended up with an oil stain on my headliner, took care of myself. The second time just 8,000 miles later(44,000) I was presented with a good size list $$$. One of the items was the serpentine belt need to be replaced for $$$. Once I arrived home pulled out the shop light and inspected the belt it was in good condition. So I do have some distrust with them. I will give them 4 stars because the work was top notch. The first time I have owned a Honda and was a little surprised that I needed an appointment for an oil change or how long it takes without one. The dealership was clean and friendly.